Terms of Service

AGREEMENT TO TERMS

YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE "I AGREE" OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP OR ANY APP UPGRADES, USING THE APP ON YOUR MOBILE DEVICE, VISITING THE SITE, ACCESSING OR USING THE SERVICES, OR PARTICIPATING IN AN ELECTRONIC CONVERSATION FACILITATED BY THE SERVICES (ANY SUCH PARTICIPANT, A "CONVERSATION PARTICIPANT"), YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY, WHETHER OR NOT YOU HAVE REGISTERED VIA THE SITE OR THE APP. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.

These Terms of Service apply to all users of the Services, including without limitation browsers, vendors, customers, merchants, consumers, content contributors, Business Owners (as defined below) and Agencies (as defined below). These Terms of Service are effective as of the date you first click "I agree" (or similar button or checkbox) or use or access the Services, whichever is earlier.

If you accept or agree to these Terms of Service on behalf of your employer or another legal entity, you represent and warrant that: (i) you have full legal authority to bind your employer or such entity to these Terms of Service; (ii) you have read and understand these Terms of Service; and (iii) you agree to these Terms of Service on behalf of the party that you represent. In such event, "you" and "your" will refer and apply to your employer or such other legal entity.

Any personal data you submit to us or which we collect about you is governed by our Privacy Policy ("Privacy Policy"), available at https://briggo.in/privacy. You acknowledge that by using the Services, you have reviewed the Privacy Policy. The Privacy Policy is incorporated by reference into these Terms of Service and together form and are hereinafter referred to as this "Agreement."

1. OUR SERVICES

Briggo provides a platform that enables businesses and individuals to create automated chat flows for Instagram and other messaging platforms. Our Services include tools for automation, customer engagement, and business communication across various social media and third-party platforms.

Service Description:

If you purchase or use our Services, you're doing so through Briggo, and such purchase and use is subject to this Agreement; provided, that if you've entered into a separate written agreement or order form with us governing the purchase or use of our Services, such separate agreement or order form will govern in the event of a conflict with this Agreement to the extent of such conflict.

Service Modifications:

Briggo reserves the right to modify, enhance, or discontinue any aspect of the Services at any time with or without notice. We will make reasonable efforts to notify you of material changes that substantially affect your use of the Services.

2. ACCOUNT, PASSWORD AND SECURITY

2.1 Account Registration

You must register with Briggo and create an account to use the Services (an "Account"). As part of the registration process, you will be requested to provide certain information, including without limitation:

• Full legal name
• Valid email address
• Phone number
• Business information (if applicable)

You may also link certain third-party services, including Google, Instagram, or Facebook to your Account.

2.2 Account Information Accuracy

By using the Services, you agree to:

• Provide true, accurate, current and complete information as prompted by the registration process
• Maintain and promptly update the Account information to keep it accurate, current and complete
• Not provide false, misleading, or fraudulent information
• Not impersonate any person or entity or misrepresent your affiliation with any person or entity

Providing false information may result in immediate account termination and potential legal action.

2.3 Account Security

You are the sole authorized user of your Account. You are responsible for:

• Maintaining the confidentiality of your login credentials and password
• All activities that occur under your password or Account, even if not authorized by you
• All content uploaded to your Account
• Immediately notifying Briggo if you suspect unauthorized access to your Account

Briggo is not liable for any loss or damage arising from your failure to maintain account security. Should you suspect that any unauthorized party may be using your password or Account or you suspect any other breach of security, you must contact Briggo immediately at support@briggo.in.

2.4 Account Representative

The person signing up for the Services will be the contracting party ("Account Representative") for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account we provide; provided, however, that if you are signing up for the Services on behalf of your employer, your employer shall be the Account Representative. As the Account Representative, you are:

• Solely responsible for complying with these Terms of Service
• The only party entitled to all benefits accruing under this Agreement
• Responsible for all charges and fees associated with the Account

2.5 Account Non-Transferability

Your Account is personal to you and may not be transferred, sold, or assigned to any other person or entity without Briggo's prior written consent. Any attempted transfer without consent is void.

2.6 Communication Consent

By providing your phone number and email address, you hereby affirmatively consent to Briggo's use of your contact information to:

• Perform and improve upon the Services
• Facilitate the carrying out of our Services
• Provide you with information and reminders regarding:
  • Account registration and verification
  • Service changes and updates
  • Service outages or technical issues
  • Security alerts
  • Billing and payment notices
  • Important legal or compliance notices
  • Promotional offers (you may opt-out of marketing communications)

3. AGENCIES AND BUSINESS OWNERS

3.1 Definitions

"Business Owner" means any individual or entity that uses Briggo's Services to market, support, develop, or otherwise commercialize their business, services, or products.

"Agency" means any service provider retained or hired by a Business Owner to create and/or manage a Briggo account and use the Services on the Business Owner's behalf. An Agency is not required for a Business Owner to use the Services.

3.2 Agency Obligations

If you are an Agency using our Services to provide services to a Business Owner, you:

• Must correctly identify such Business Owner as an administrator on the Account
• Must identify the Business Owner as an administrator on applicable Facebook pages, Instagram pages, and any other applicable platform pages
• Confirm you are authorized to use the Services and the Account on behalf of the Business Owner
• Must maintain records of your authorization to act on behalf of the Business Owner
• Must have a written agreement with the Business Owner governing your relationship

3.3 Account Ownership

The Business Owner shall be the sole and exclusive account representative of any Account created on its behalf by an Agency; provided that the Agency shall maintain its rights and interests in and to all flows or other intellectual property associated with the automation work product created by such Agency for the Business Owner (such work product, the "Agency Content").

3.4 Agency-Business Owner Relationship Termination

In the event of a termination of the relationship between a Business Owner and its Agency:

• The Business Owner must promptly notify Briggo of such termination; OR
• The Business Owner must update access using the team members section on their dashboard

Notice should be provided within 7 business days of termination

Following transfer of an Account from an Agency to the Business Owner:

• The Business Owner shall be solely responsible for payment of any subscription plans and/or fees
• The Agency shall have 30 days to export any Agency Content
• Briggo shall not be liable for any disputes between Agency and Business Owner regarding access, content, or intellectual property

3.5 Agency Content Ownership

Unless otherwise agreed in writing between Agency and Business Owner, all automation flows, templates, and custom integrations created by the Agency ("Agency Content") remain the intellectual property of the Agency. The Business Owner receives a license to use such Agency Content only for the duration of the Agency relationship, unless otherwise agreed.

4. USER GENERATED CONTENT AND DATA OWNERSHIP

4.1 Definition of User Generated Content

"User Generated Content" means any content, information, and materials that may be textual, audio, or visual that you or any Conversation Participant provide, submit, upload, publish, or make otherwise available to the Services and our users, including but not limited to:

• Chat flow content and automation scripts
• Text messages, images, videos, and audio files
• Customer data and contact information
• Analytics data and reports
• Any other data created or uploaded through the Services

4.2 Your Responsibilities

You are solely responsible for your and your Conversation Participants' User Generated Content. You acknowledge and agree that Briggo:

• Is not involved in the creation or development of User Generated Content
• Acts merely as a passive conduit and technical service provider for your content
• Disclaims any responsibility for the accuracy, legality, or quality of User Generated Content
• Cannot be held liable for claims arising out of or relating to User Generated Content
• Is not obligated to monitor, review, edit, or remove User Generated Content
• Reserves the right to limit, remove, or restrict User Generated Content at its sole discretion for any reason, including suspected violations of this Agreement, applicable law, or third-party rights

4.3 User Generated Content Warranties

You hereby represent and warrant to Briggo that your User Generated Content:

• Will not be false, inaccurate, incomplete, or misleading
• Will not infringe on any third party's copyright, patent, trademark, trade secret, or other proprietary right or rights of publicity, personality, or privacy
• Will not violate any law, statute, ordinance, or regulation, including those governing:
  • Export control
  • Consumer protection
  • Unfair competition or deceptive practices
  • Anti-discrimination
  • False advertising
  • Anti-spam regulations (including TRAI regulations)
  • Privacy and data protection
  • Electronic communications
• Will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing
• Will not be obscene, contain pornography (including child pornography), or be harmful to minors
• Will not contain any viruses, Trojan horses, worms, time bombs, cancelbots, malware, or other malicious code
• Will not falsely represent you as being employed by, directly engaged by, or affiliated with Briggo
• Will not purport that you are authorized to act as a representative or agent of Briggo
• Will not create liability for Briggo or cause Briggo to lose services of its ISPs or other suppliers
• Will not violate the policies of Instagram, Facebook, or other connected platforms

4.4 License Grant to Briggo

By making available any User Generated Content through the Services, you hereby grant to Briggo a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to use, process, reproduce, distribute, display, and disclose such User Generated Content:

• On, through, or by means of the Services
• For the purposes of providing the Services to you
• For modifying, improving, and operating the Services
• For backup, disaster recovery, and business continuity purposes
• For complying with legal obligations and law enforcement requests
• As otherwise permitted by this Agreement

IMPORTANT: We do not claim any ownership rights in your User Generated Content. Nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit your User Generated Content, subject to the license granted herein.

4.5 Data Ownership

You retain full ownership of all data you submit to or create through the Services. Briggo's license to your data is limited to the purposes described in Section 4.4 and terminates upon deletion of your data or termination of your Account, except as required for:

• Legal compliance and record-keeping obligations
• Backup and disaster recovery (up to 180 days)
• Resolution of disputes
• Protection of Briggo's rights

4.6 Data Portability

Upon request and subject to verification of your identity, Briggo will provide you with a copy of your User Generated Content in a standard, machine-readable format within 30 days. This right is available:

• Once per calendar quarter
• Upon account termination (within 30 days of termination)
• As required by applicable law

4.7 Data Deletion

Upon termination or deletion of your Account:

• Your User Generated Content will be deleted from active systems within 90 days
• Backup copies may persist for up to 180 days
• Data required for legal, regulatory, or legitimate business purposes may be retained longer
• Aggregated, anonymized data may be retained indefinitely

You may request expedited deletion by contacting support@briggo.in, subject to verification and legal retention requirements.

5. COMMUNICATION BY TEXT MESSAGE OR EMAIL

5.1 Compliance Requirements

If you use the Services to communicate with your users via text message or email, you hereby agree to the following Compliance and Indemnity Terms ("CIT").

You are required to use the Services in full compliance with all applicable laws and regulations, including without limitation:

• Information Technology Act, 2000 (as amended)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI Regulations)
• National Do Not Call (DND) Registry requirements
• Consumer Protection Act, 2019
• Any other applicable central, state, or local laws

(Collectively referred to as "Electronic Messaging Laws")

5.2 Your Warranties

By using the Services for electronic messaging, you expressly warrant that:

• You are and shall continue to act in full compliance with all Electronic Messaging Laws
• You have obtained and will maintain all necessary consents from recipients
• You have registered all required headers and templates with applicable authorities
• You will honor all opt-out and unsubscribe requests immediately
• You will not send unsolicited commercial communications (spam)
• You will comply with all applicable content restrictions and guidelines
• You will not send messages to numbers registered on the National Do Not Call Registry without proper exemption
• You understand that state and local restrictions may be more stringent than central regulations

5.3 TRAI Compliance Specific Requirements

For communications sent within India, you specifically agree to:

• Register as a sender with authorized telecom service providers
• Obtain principal entity (PE) and header registrations as required
• Use only approved templates for promotional content
• Maintain records of consent for all promotional communications
• Implement and honor DND preferences
• Not send promotional content between 9:00 PM and 9:00 AM (unless recipient has explicitly opted in)
• Classify communications correctly (promotional, transactional, service)
• Include opt-out mechanisms in all promotional communications

5.4 Consent Management

You represent and warrant that before sending any communication through the Services, you have obtained and documented:

• Express consent for promotional communications
• Implied or express consent for transactional communications
• Clear disclosure of the purpose and frequency of communications
• Easy opt-out mechanism clearly communicated to recipients

You must maintain records of such consent for a minimum of 3 years and provide such records to Briggo upon request for compliance verification.

5.5 Prohibited Communications

You may not use the Services to send:

• Unsolicited commercial communications (spam)
• Fraudulent, deceptive, or misleading messages
• Content that violates recipient privacy
• Messages to recipients who have opted out or are on DND lists (without proper exemption)
• Malicious links or phishing attempts
• Content that violates applicable platform policies
• Any illegal or harmful content

5.6 Briggo's Role and Limitations

IMPORTANT: Briggo provides technical infrastructure only. Briggo:

• Does NOT provide legal advice regarding compliance with Electronic Messaging Laws
• Will NOT assume responsibility for ensuring your activities meet legal requirements
• Will NOT assume liability if you are held guilty or liable for violations of law
• Reserves the right to suspend or terminate accounts suspected of violations
• May report violations to appropriate authorities as required by law

You should review all applicable regulations with your own legal counsel to ensure compliance.

5.7 Monitoring and Enforcement

Briggo reserves the right, but has no obligation, to:

• Monitor communications sent through the Services for compliance
• Implement filters or restrictions to prevent spam or illegal content
• Suspend or terminate accounts that violate Electronic Messaging Laws
• Report violations to regulatory authorities
• Cooperate with law enforcement investigations

5.8 Compliance Indemnification

You agree to indemnify, defend, and hold harmless Briggo, along with its owners, members, directors, officers, agents, employees, contractors, consultants, and vendors from and against any and all claims, suits, fines, penalties, costs, expenses, judgments, and fees, including reasonable attorney's fees and court costs, arising out of:

• Any violation by you of Electronic Messaging Laws
• Claims alleging facts that constitute a breach of your warranties in this Section
• Your failure to obtain proper consent from recipients
• Your failure to honor opt-out requests
• Spam or DND violations attributed to your use of the Services
• Regulatory actions or penalties related to your messaging activities

You will promptly indemnify, defend, or settle any such third-party claim, demand, lawsuit, investigation, or regulatory proceeding brought against Briggo. Briggo will:

• Promptly notify you of such claim (where legally permissible)
• Provide reasonable information, assistance, and cooperation in defending the matter
• Give you control and authority over the defense and settlement, subject to Briggo's approval of any settlement that affects Briggo's rights or interests (such approval will not be unreasonably withheld)

6. COMMUNICATION WITH BRIGGO AND ITS CLIENTS

6.1 Contact Information Verification

You verify that any contact information provided to Briggo and its clients, including, but not limited to, your phone number and email address, is:

• True, accurate, and current
• Owned or controlled by you
• Not fraudulent or belonging to another person without authorization

You further verify that you are the telephone subscriber and/or email account holder, or you have explicit authorization to provide such contact information.

6.2 Consent to Communications

By voluntarily providing your telephone numbers and/or email addresses to Briggo and its clients, you expressly agree to be contacted at the telephone numbers and/or email addresses you provide.

You consent to receive the following types of communications:

• Service Communications: Account notifications, security alerts, technical updates, service outages
• Transactional Communications: Billing notices, payment confirmations, subscription updates
• Administrative Communications: Terms of Service updates, Privacy Policy changes, compliance notices
• Marketing Communications: Promotional offers, new features, product updates (you may opt-out)

6.3 Communication Methods

You agree that Briggo and its authorized clients may contact you via:

• Email messages
• SMS/text messages
• Pre-recorded voice messages
• Autodialed calls
• Push notifications (if you've enabled them)
• In-app messaging

6.4 Opt-Out Rights

Marketing Communications: You may opt-out of marketing communications at any time by:

• Clicking "unsubscribe" in email communications
• Replying "STOP" to SMS messages
• Updating preferences in your Account settings
• Contacting support@briggo.in

Service Communications: You cannot opt-out of essential service communications related to your Account, security, billing, or legal notices.

6.5 Communication Costs

You are responsible for any charges imposed by your telecommunications provider for receiving communications from Briggo. Message and data rates may apply.

7. PROHIBITED USES

7.1 General Prohibitions

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the Services:

Illegal Activities:

• For any unlawful purpose
• To conduct any unlawful acts or solicit others to perform or participate in any unlawful acts
• To violate any international, federal, state, provincial, or local regulations, rules, laws, or ordinances

Intellectual Property Violations:

• For any purpose or manner that infringes upon or violates the intellectual property rights of Briggo or any third party
• To copy, reproduce, distribute, or disclose any part of the Services in any medium other than as expressly allowed
• To attempt to decipher, decompile, disassemble, or reverse engineer any software or algorithms used in the Services

Harmful or Abusive Conduct:

• To harass, abuse, insult, harm, defame, slander, stalk, threaten, disparage, or intimidate any person
• To discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any protected characteristic
• To violate the legal rights of others, including privacy and publicity rights
• For any obscene, immoral, or inappropriate purpose

Fraudulent Activities:

• To submit false or misleading information
• To impersonate another person or misrepresent your affiliation with any person or entity
• To conduct fraud, phishing, pharming, pretexting, or identity theft
• To hide or attempt to hide your identity
• To abuse trial offerings, rebate offerings, or payment systems

Technical Violations:

• To upload or transmit viruses, malware, or malicious code
• To interfere with or circumvent security features of the Services
• To attempt to compromise system integrity or security
• To access unauthorized Accounts or collect personal information of others
• To use automated systems (robots, spiders, scrapers) except as expressly permitted
• To transmit spam, chain letters, or other unsolicited communications
• To forge packet headers or send altered source-identifying information
• To interfere with or disrupt the Services or servers/networks connected to the Services

Platform Policy Violations:

• To violate the policies of Facebook, Instagram, WhatsApp, or any other platform with which Briggo integrates
• To use the Services in a manner that could result in suspension or termination of Briggo's access to third-party platforms

Competitive Activities:

• To use the Services to develop competing products or services
• To benchmark the Services for competitive purposes without written permission
• To publicly disseminate performance or feature information about the Services

7.2 Unauthorized Access Prohibited

You may not:

• Access, tamper with, or use non-public areas of the Services or Briggo's computer systems
• Probe, scan, or test the vulnerability of any system or network
• Breach or circumvent any security or authentication measures
• Access or search the Services by any means other than through currently available, published interfaces provided by Briggo (NOTE: crawling publicly-accessible parts of the Services is permissible if done in accordance with the robots.txt file, but scraping without prior written consent is expressly prohibited)
• Use the Services to send altered, deceptive, or false source-identifying information
• Create an undue burden on the Services through excessive requests or resource consumption

7.3 Account Integrity

You agree not to:

• Create multiple accounts to circumvent restrictions or suspensions
• Share or sell your account credentials
• Use another person's account without permission
• Maintain an account after it has been suspended or terminated
• Register under a false name or provide false registration information

7.4 Enforcement Rights

Briggo reserves the right to:

• Terminate your use of the Services immediately for violating any prohibited use
• Limit or restrict access to the Services for users whose actions degrade the experience of other users, Briggo's employees, affiliates, partners, or platform partners
• Review, delete, and disclose any information as reasonably necessary to:
  • Satisfy any applicable law, regulation, legal process, or governmental request
  • Enforce this Agreement, including investigation of potential violations
  • Detect, prevent, or address fraud, security, or technical issues
  • Respond to user support requests
  • Protect the rights, property, or safety of Briggo, its users, and the public

Briggo does not disclose personally-identifying information to third parties except in accordance with our Privacy Policy and applicable law.

7.5 Consequences of Prohibited Use

Violation of prohibited uses may result in:

• Immediate account suspension or termination without refund
• Legal action, including civil and criminal prosecution
• Cooperation with law enforcement authorities
• Reporting to platform partners (Instagram, Facebook, etc.)
• Claims for damages and injunctive relief
• Permanent ban from creating new accounts

8. REPRESENTATIONS AND WARRANTIES; COMPLIANCE WITH LAWS

8.1 General Representations

You represent and warrant that:

• You are at least 18 years of age or of the legally required age in your jurisdiction
• You are otherwise capable of entering into binding contracts
• You have the right, authority, and capacity to enter into this Agreement
• You will abide by all terms and conditions of this Agreement
• If entering on behalf of a company or organization, you have authority to bind that entity to this Agreement

8.2 Compliance Representations

You further represent and warrant that:

• You have read, understand, and agree to be bound by these Terms of Service and the Privacy Policy
• You will act professionally and responsibly in your interactions with other users
• When using or accessing the Services, you will act in accordance with all applicable local, state, and federal laws
• You will act in good faith and in accordance with industry best practices

8.3 Regulatory Suitability

You are solely responsible for determining whether the Services are suitable for you to use in light of any applicable regulations, including but not limited to:

• EU Data Privacy Laws (GDPR)
• Health Insurance Portability and Accountability Act (HIPAA)
• Payment Card Industry Data Security Standard (PCI DSS)
• Industry-specific regulations applicable to your business

If you are subject to such regulations and you use the Services, Briggo will not be liable if the Services do not meet those requirements. You assume all risk related to regulatory compliance.

8.4 Lawful Use Commitment

You may not use the Services for any:

• Unlawful activities
• Discriminatory activities
• Acts prohibited by the Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, or other commerce-related laws
• Activities that violate consumer protection laws

8.5 Data Collection Disclosure

You are responsible for:

• Notifying end-users of data collection in connection with the Services, as required by applicable law
• Posting and maintaining an accurate privacy policy
• Obtaining all necessary consents for data collection and processing
• Complying with all applicable data protection and privacy laws

8.6 European Economic Area (EEA) Specific Representations

CRITICAL NOTICE: The Services are currently NOT GDPR-compliant.

If you are located in the EEA or serve end-users in the EEA market, you represent and warrant that:

• You acknowledge that the Services are not currently GDPR-compliant
• By using the Services, you assume full responsibility for ensuring that your use complies with applicable data protection laws, including GDPR
• You will NOT use the Services to collect, manage, or process personal data of users in the EEA unless you have:
  • Obtained explicit, documented consent; AND
  • Implemented appropriate data protection measures independent of the Services; AND
  • Assumed full liability for GDPR compliance
• You will ensure that your privacy policy accurately reflects the limitations of using a non-GDPR-compliant service
• You have collected, stored, used, and transferred all data relating to EEA individuals in compliance with all applicable data protection laws
• You understand that the Services do not offer GDPR-compliant data processing mechanisms
• You, as the data controller, bear full responsibility for lawful processing of customer data
• You will not use the Services to collect, manage, or process sensitive personal data (health, financial, biometric, government-issued identification, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or data concerning sex life or sexual orientation) without implementing additional safeguards

8.7 GDPR Liability Disclaimer

You agree that Briggo will not be responsible for ensuring GDPR compliance in connection with data you process using the Services. You remain fully liable for any:

• Legal claims, penalties, or damages arising from non-compliance with GDPR
• Supervisory authority actions or fines
• Data subject rights requests that you fail to honor
• Data breaches resulting from inadequate safeguards
• Cross-border data transfers made without proper legal mechanisms

Briggo strongly recommends that EEA-based businesses or businesses serving EEA customers consult with legal counsel before using the Services.

8.8 Disclosure of Interests

You hereby warrant and represent that you will disclose in writing any motivation, status, or interest related to the use of the Services that Briggo may reasonably need to know, including whether you intend to use the Services for any:

• Journalistic purposes
• Investigative purposes
• Competitive analysis
• Research purposes
• Any purpose that may create conflicts of interest

8.9 Indemnification for Representation Breaches

You agree to indemnify and hold Briggo and its officers, directors, employees, agents, and affiliates harmless from any claims, demands, losses, liabilities, and expenses, including reasonable attorney's fees, arising out of your breach of any representation or warranty in this Section 8.

9. BILLING, PAYMENT AND REFUND POLICY

9.1 Payment Processing

Unless separately agreed in writing, all payments for the Services must be made through the third-party payment service provider (the "PSP") indicated on the Services or through alternative payment methods approved by Briggo.

Payment Service Provider Agreement:

• You may be required to register with the PSP and agree to their terms of service
• You must provide payment details to the PSP and complete their verification process
• You acknowledge that you have reviewed and agreed to the PSP Services Agreement
• Briggo is not a party to the PSP Services Agreement
• Briggo has no obligations, responsibility, or liability under the PSP Services Agreement
• All payment disputes must be resolved directly with the PSP

9.2 Pricing and Currency

• All prices displayed on the Services are in Indian Rupees (INR) unless otherwise stated
• All payments must be made in Indian currency (INR)
• All prices are exclusive of applicable taxes, which will be calculated and added at the time of purchase
• Pricing is subject to change with notice as described in Section 9.7

9.3 Taxes

All prices and fees are exclusive of applicable central, state, or other governmental sales, goods and services, or other taxes, fees, or charges now in force or enacted in the future ("Taxes").

Tax Responsibilities:

• Any applicable Taxes are based on the billing address you provide
• Taxes will be calculated at the time a transaction is charged to your Account
• You are responsible for all applicable taxes
• If you are tax-exempt, you must provide valid tax exemption certificates before purchase

GST Compliance:

• If you are registered under India's Goods and Services Tax (GST), you must provide your valid GSTIN
• Briggo will issue GST-compliant invoices for all taxable transactions
• You are responsible for claiming input tax credits where applicable

9.4 Service Plans and Credit System

Briggo offers credit-based service plans for messaging and automation features:

Credit Plans:

• Tokens are purchased in advance and stored in your Account
• Tokens are consumed based on usage (messages sent, automation triggers, etc.)
• Credit pricing and consumption rates are displayed on the Site and may vary by feature
• Tokens are non-refundable once purchased (subject to Section 9.8)
• Tokens do not expire while your Account remains active
• Unused tokens will be forfeited upon Account termination or closure

Plan Features:

• Different plans may include different features, limits, and support levels
• Plan details, including inclusions and limitations, are described on the pricing page
• Briggo may offer different plans to different users based on factors including account history, location, and registration date

9.5 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the provided payment instrument
• All information provided is accurate and current
• You will maintain valid payment information
• You authorize Briggo or the PSP to charge the payment instrument for all applicable fees

If a payment instrument expires, you must replace it with valid payment information. If we are unable to process your payment:

• We will attempt to contact you by email
• Your Account may be suspended until payment is successfully processed
• You remain responsible for all outstanding amounts
• Late payment fees may apply as permitted by law

9.6 Payment Processing Failures

If a payment is declined or fails:

• Your access to certain Services may be suspended or restricted
• You will receive notification via email
• You have 7 days to update payment information and complete payment
• After 7 days, your Account may be suspended or terminated
• You remain liable for all amounts due, plus any collection costs

9.7 Price Changes

Briggo may change fees and pricing at any time by:

• Posting a new pricing structure to the Site; AND/OR
• Sending notification by email at least 30 days before the change takes effect

For existing customers:

• Price changes will not affect tokens already purchased
• Price changes apply to new credit purchases made after the effective date

9.8 Refund Policy

General Policy - No Refunds: All purchases of tokens and services are final and non-refundable except as expressly stated in this Section or as required by applicable law.

Briggo does not offer refunds in the following circumstances:

• Change of mind or buyer's remorse
• Voluntary account closure or deletion
• Termination due to breach of this Agreement
• Unused tokens or services
• Service discontinuation or feature changes
• Dissatisfaction with service quality
• Technical issues caused by your equipment, internet connection, or third-party platforms

Exceptions - Refunds at Briggo's Discretion: Briggo may, at its sole discretion, provide partial or full refunds in the following circumstances:

• Service Unavailability: If the Services are unavailable or non-functional for more than 72 consecutive hours due to issues within Briggo's control
• Billing Errors: If Briggo mistakenly charges you incorrect amounts
• Duplicate Charges: If you are charged multiple times for the same transaction
• Service Failure: If a material service failure prevents you from using core features for an extended period
• Legal Requirements: Where required by applicable consumer protection laws

Refund Process:

• Refund requests must be submitted within 7 days of the issue occurring
• Requests must be made to support@briggo.in with order details and explanation
• Briggo will investigate and respond within 10 business days
• Approved refunds will be processed to the original payment method within 15 business days
• Refund decisions are final and at Briggo's sole discretion

Consumer Protection Act Compliance: Nothing in this refund policy excludes or limits your rights under the Consumer Protection Act, 2019, or other applicable mandatory consumer protection laws. If you are entitled to a refund under applicable law, such legal rights supersede this policy.

No Refunds Upon Termination: If Briggo terminates your access to the Services for breach of this Agreement, you are not entitled to any refund of unused tokens or fees paid.

9.9 Trial Periods and Promotional Offers

Trial Eligibility: From time to time, Briggo may offer trials of paid Services for a specified period without payment or at a reduced rate (a "Trial"). Briggo reserves the right to determine eligibility for any Trial, which may vary based on:

• Services selected
• Account history
• How recently you redeemed a Trial
• Geographic location
• Account type (new vs. existing)
• Other factors at Briggo's discretion

Trial Terms:

• Each Trial provides access to specified Services for an initial, introductory period (the "Trial Period")
• The Trial Period begins when you confirm acceptance by submitting valid payment details
• By submitting payment details, you confirm acceptance of the Trial and this Agreement
• Certain limitations may exist regarding combining Trials with other offers
• One Trial per user/account/household/payment method
• Briggo may require payment information even for free Trials to verify identity

Trial Modifications: Except where prohibited by law, Briggo reserves the right to:

• Modify Trial terms at any time
• Suspend or terminate a Trial for any reason
• Refuse Trial enrollment to any user
• Not honor subsequent Trial enrollments if terms are violated

Trial Cancellation:

• You may cancel a Trial at any time during the Trial Period without charge
• To avoid charges, you must cancel before the Trial Period ends
• If you do not cancel before the end of the Trial Period, you may be automatically enrolled in a paid plan (if applicable)

All information collected during any Trial will be processed in accordance with our Privacy Policy.

9.10 In-Bot Payments and User Products

User Products: The Services may include features enabling you to sell goods, products, content, media, and services ("User Products") through in-bot payments via your Account.

Your Responsibilities: You are solely responsible for:

• Content of communications with end users
• All User Products provided through the Services
• Payment-related activities and transactions
• Promotions and related content in your bot
• Compliance with all applicable laws regarding sales, taxes, consumer protection, and product safety

Briggo's Role: Briggo merely provides the platform infrastructure. Briggo:

• Is NOT involved in transactions between you and your end users
• Does NOT take responsibility for User Products
• Makes NO warranties regarding transactions
• Does NOT guarantee or assume liability for completed transactions
• Is NOT responsible for chargebacks, refunds, or disputes with customers

Tax and Legal Compliance: By using payment features, you acknowledge, warrant, and agree that:

• You are solely responsible for all taxes and fees related to selling User Products
• You will collect, report, and remit correct amounts to appropriate authorities
• You will provide customers with duly issued invoices as required by law
• You are responsible for all costs of procuring and delivering User Products
• You will provide products in a safe and professional manner consistent with industry standards
• You will provide true contact information for questions, complaints, or claims
• You will honor all warranties and support obligations to customers

Prohibited Products: You may NOT offer or sell User Products that are:

• Hazardous, dangerous, or unsafe
• Counterfeit, stolen, or fraudulent
• Prohibited for sale, distribution, or use
• Offensive or abusive
• In violation of intellectual property rights, consumer rights, or privacy rights
• Non-compliant with product safety, trade regulations, or sanctions
• In violation of Facebook, Instagram, or payment processor policies

Transaction Security: You are solely responsible for:

• Verifying the identity of users purchasing User Products
• Verifying the eligibility and validity of payment cards
• Securing transaction data on your systems
• Complying with all applicable payment card industry standards
• Providing customer service for all issues related to User Products

Chargebacks and Reversals:

• You are solely responsible for all reversed or charged back transactions
• Briggo may temporarily hold funds or deduct amounts from your Account to cover chargebacks
• Excessive chargebacks may result in account suspension or termination

Briggo's Discretion: Briggo may, at any time and at its sole discretion:

• Suspend or disable access to your bot or Account
• Remove User Products
• Refund customers and charge your Account
• Terminate payment processing capabilities
• Report suspicious activity to authorities

Such actions may be taken without liability to you or your customers, including for any loss resulted therefrom.

9.11 Payment Card Support

Briggo may add or remove supported payment card types at any time without prior notice to you. Currently supported payment methods are displayed during checkout.

10. TERMINATION AND SUSPENSION

10.1 Termination by You

Unless otherwise agreed in writing between you and Briggo, you may terminate this Agreement at any time for any or no reason by:

• Using the account deletion features in the Services
• Sending written notice to support@briggo.in

Effect of Termination: Upon termination by you:

• You will immediately lose access to your Account and all associated data
• You will not be entitled to any refund of unused tokens or prepaid fees
• Briggo will begin the data deletion process as described in Section 10.7
• All licenses granted to you under this Agreement will immediately terminate
• Your obligations under this Agreement that are intended to survive termination will continue

10.2 Termination by Briggo

Briggo may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of this Agreement
• Violation of applicable laws or regulations
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Violation of third-party rights
• Actions that harm or may harm Briggo, other users, or third parties
• Extended period of inactivity (see Section 10.8)
• Business reasons, including discontinuation of Services
• Requests from law enforcement or regulatory authorities

No Refunds Upon Briggo Termination: If Briggo terminates your Account for breach of this Agreement or for cause, you forfeit all unused tokens and are not entitled to any refund.

10.3 Suspension of Services

Briggo reserves the right to suspend (temporarily restrict) your access to the Services without terminating your Account:

• While investigating suspected violations of this Agreement
• To comply with legal requirements or law enforcement requests
• To address security concerns or technical issues
• To prevent harm to Briggo, other users, or third parties
• For non-payment, pending payment resolution

During suspension:

• You will not be able to access certain or all features of the Services
• Your data will be retained
• You will not receive refunds for the suspension period
• You remain responsible for all fees and obligations

Suspension may be converted to termination at Briggo's discretion.

10.4 Prohibition on Creating New Accounts

If Briggo terminates or suspends your Account for violation of this Agreement, you are permanently prohibited from:

• Registering and creating a new Account under your name
• Creating an Account under a fake or borrowed name
• Creating an Account under the name of any third party
• Acting on behalf of a third party to create an Account

Violation of this prohibition may result in:

• Immediate termination of the new Account
• Legal action for breach of contract
• Referral to law enforcement if fraud is suspected
• Permanent IP-based blocking

10.5 Effect on Legal Rights

Even after termination or suspension, this Agreement remains enforceable against you. Briggo reserves the right to take appropriate legal action, including:

• Pursuing arbitration in accordance with Section 17
• Seeking damages for breach of contract
• Obtaining injunctive relief
• Reporting violations to appropriate authorities
• Cooperating with law enforcement

10.6 Service Modification or Discontinuation

Briggo reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Services at its sole discretion, with or without notice.

Briggo is not liable to you for any:

• Modification of Services or features
• Discontinuance of Services
• Changes to pricing or plans
• Loss of data due to service changes
• Loss of functionality or access

Briggo has the right to restrict anyone from completing registration if Briggo believes such person may threaten the safety and integrity of the Services, or if such restriction is necessary to address any reasonable business concern.

10.7 Data Deletion Upon Termination

Following termination or cancellation of your Account, Briggo reserves the right to delete all your data, including User Generated Content, in the normal course of operation:

Deletion Timeline:

• Active system data: Deleted within 90 days of Account termination
• Backup systems: Data may persist up to 180 days
• Aggregated/anonymized data: May be retained indefinitely

Data Recovery: Your data cannot be recovered once your Account is terminated or canceled and the deletion process is complete.

Pre-Termination Data Export: You should export any data you wish to retain before terminating your Account. Upon request made before termination, Briggo will provide your data in a standard format within 30 days (subject to verification of your identity).

10.8 Inactive Account Policy

If there is no activity in your Account for at least 18 consecutive months, including:

• No login activity
• No conversation activity
• No payment transactions
• No planned broadcasts
• No API calls or integrations

Briggo will endeavor to notify you by email or other means and provide the option to keep your Account open.

Notice and Response:

• You will receive notice at the email address associated with your Account
• You will have 30 days to respond and confirm you wish to keep your Account active
• If you do not respond within 30 days, Briggo reserves the right to:
  • Close your Account
  • Delete all your data
  • Forfeit any unused tokens

Limitation of Liability: Briggo will not be liable for:

• Failure to deliver inactivity notices
• Data loss due to inactivity-based account closure
• Forfeiture of unused tokens

To reactivate an inactive Account, you must contact support@briggo.in before the Account is closed.

12. LINKS TO THIRD-PARTY WEBSITES; OPTIONAL THIRD-PARTY TOOLS

12.1 Third-Party Links

The Services may contain links (such as hyperlinks) to third-party websites, including external websites framed within the Services and advertisements.

No Endorsement: Such links do NOT constitute:

• Endorsement by Briggo
• Association with those websites
• Recommendation of their content or operators
• Warranty of their accuracy, legality, or quality

Links Provided As-Is: Links are provided as an information service, for reference and convenience only. Briggo:

• Does not control third-party websites
• Is not responsible for their availability, accuracy, or content
• Is not responsible for their advertising, products, or services
• Does not monitor or evaluate third-party websites
• Cannot be held liable for claims arising from third-party websites

Your Responsibility: It is your responsibility to:

• Evaluate the content and usefulness of information from third-party websites
• Review the terms of use and privacy policies of third-party websites
• Assess risks before using third-party websites or services
• Protect yourself from malicious content, scams, or fraud

12.2 Third-Party Website Terms

The use of any website controlled, owned, or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites. You access such third-party websites at your own risk.

Liability Disclaimer: Briggo expressly disclaims any liability arising in connection with your:

• Use of third-party websites
• Viewing of any material associated with links on the Services
• Transactions conducted on third-party websites
• Data provided to third-party websites

You hereby agree to hold Briggo harmless from any liability that may result from the use of links that may appear on the Services.

12.3 Third-Party Accounts Integration

As part of the Services' functionality, you may link your Account with third-party service provider accounts, such as:

• Facebook
• Instagram
• Google
• WhatsApp
• Other messaging or social media platforms (Each such account, a "Third-Party Account")

Integration Methods: You may integrate by either:

• Providing your Third-Party Account login information through the Services; OR
• Allowing Briggo to access your Third-Party Account as permitted by that platform's terms

Your Authorization: You represent and warrant that you are entitled to:

• Disclose your Third-Party Account login information to Briggo
• Grant Briggo access to your Third-Party Account
• Authorize Briggo to use your Third-Party Account for the purposes described herein

Such authorization must be:

• Without breach of the Third-Party Account's terms and conditions
• Without obligating Briggo to pay fees to the third-party provider
• Without making Briggo subject to usage limitations imposed by the third-party provider (beyond reasonable platform limitations)

Third-Party Content (SNS Content): By granting Briggo access to Third-Party Accounts, you understand that:

• Briggo may access, make available, and store content from your Third-Party Account ("SNS Content")
• SNS Content will be available through the Services via your Account
• Briggo may submit and receive additional information to/from your Third-Party Account
• You will be notified when such information exchange occurs
• Unless otherwise specified in these Terms, all SNS Content shall be considered User Generated Content subject to Section 5.

Privacy and Third-Party Access: Depending on your Third-Party Account privacy settings:

• Personally identifiable information you post may be available through the Services
• Other users may be able to view information from your Third-Party Accounts
• You are responsible for managing privacy settings on Third-Party Accounts

Service Availability: If a Third-Party Account or associated service becomes unavailable, or if Briggo's access is terminated by the third-party provider:

• SNS Content may no longer be available through the Services
• Certain features may become unavailable
• Briggo is not liable for such unavailability

Disconnection: You may disable the connection between your Account and Third-Party Accounts at any time through your Account settings.

IMPORTANT NOTICE: YOUR RELATIONSHIP WITH THIRD-PARTY PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY PROVIDERS.

Briggo:

• Makes no effort to review SNS Content for accuracy, legality, or non-infringement
• Is not responsible for any SNS Content
• Has no control over third-party platform policies, changes, or terminations
• Cannot guarantee continued availability of third-party integrations

12.4 Third-Party Tools

Briggo may provide access to third-party tools ("Third-Party Tools") which:

• Briggo does not monitor
• Briggo has no control or input over
• Are provided by independent third parties

Terms of Use: You acknowledge and agree that:

• Third-Party Tools are provided on an "as-is" and "as-available" basis
• Briggo provides NO warranties, representations, or conditions regarding Third-Party Tools
• Briggo provides NO endorsement of Third-Party Tools
• Briggo has NO liability arising from your use of Third-Party Tools

Your Risk: Any use of Third-Party Tools is entirely at your own risk and discretion. You should:

• Ensure you are familiar with the third-party provider's terms
• Approve of the terms before using Third-Party Tools
• Understand the risks and limitations of Third-Party Tools

No Support: Briggo is not responsible for providing support, maintenance, or updates for Third-Party Tools. All support must be obtained from the third-party provider.

13. OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

13.1 Briggo's Proprietary Rights

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, typefaces, logos, trademarks, service marks, and other content displayed on or through the Services (collectively "Proprietary Material"), excluding User Generated Content, is owned by or licensed to Briggo.

Protection: Proprietary Material is protected by:

• Indian copyright laws
• International copyright treaties and conventions
• Patent laws
• Trademark laws
• Trade secret laws
• Other intellectual property laws

The Proprietary Material, including its coordination, selection, arrangement, and enhancement, constitutes a collective work protected under applicable copyright laws.

13.2 Restrictions on Use

You may NOT:

• Copy, download, reproduce, or distribute Proprietary Material without express written consent
• Use, redesign, reconfigure, or retransmit anything from the Services without prior written permission
• Create derivative works based on Proprietary Material
• Reverse engineer any aspect of the Services
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use Proprietary Material for commercial purposes without authorization

Any use of Proprietary Material not expressly permitted by this Agreement is strictly prohibited and may violate copyright, trademark, and other intellectual property laws.

13.3 Ownership Clarification

Briggo Ownership: Briggo owns or has licensed rights to:

• The Services platform and infrastructure
• Software, algorithms, and code underlying the Services
• Briggo branding, logos, and trademarks
• All content created by Briggo
• Improvements, modifications, and derivatives of the above

User Ownership: You retain ownership of:

• Your User Generated Content
• Your business data and customer information
• Your chat flows and automation content (subject to Agency provisions in Section 4)

Agency Ownership: Agencies retain ownership of Agency Content as described in Section 4.5.

13.4 License to Use Services

Subject to the terms and conditions of this Agreement, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use the Services for your internal business purposes
• Use features and functionality as made available to you
• Download and use the mobile application on authorized devices

This license does NOT permit you to:

• Sell, license, rent, or transfer your access to the Services
• Publicly distribute, transmit, display, or perform content from the Services
• Modify, adapt, translate, or create derivative works
• Use the Services for the benefit of third parties (except as an Agency under Section 4)

Briggo may terminate this license at any time for any reason or no reason, with or without notice.

13.5 Feedback and Suggestions

If you choose to submit or Briggo invites you to submit comments, ideas, suggestions, or feedback about the Services, including how to improve the Services or products ("Feedback"), you agree that:

• Your disclosure is gratuitous, unsolicited, and without restriction
• It will not place Briggo under any fiduciary or other obligation
• Briggo is free to use the Feedback without any additional compensation to you
• Briggo may disclose the Feedback to anyone on a non-confidential basis
• Briggo may implement, modify, or ignore the Feedback at its sole discretion

No Compensation: You acknowledge that by submitting Feedback:

• Briggo does not waive any rights to use similar or related Feedback previously known to Briggo
• Briggo may develop products or features similar to your Feedback independently
• You have no expectation of compensation, credit, or consideration
• All Feedback becomes the exclusive property of Briggo

Email and Correspondence: All email and other correspondence that you submit to Briggo shall become Briggo's sole and exclusive property.

13.6 Intellectual Property Definitions

For purposes of this Agreement, "Intellectual Property Rights" means all:

• Patent rights
• Copyright rights (including rights in software)
• Mask work rights
• Moral rights
• Rights of publicity
• Trademark, trade dress, and service mark rights
• Goodwill
• Trade secret rights
• Other intellectual property rights as may now exist or hereafter come into existence
• All applications, registrations, renewals, and extensions thereof
• Under the laws of any state, country, territory, or other jurisdiction

13.7 No Implied Rights

Nothing in this Agreement shall be deemed to create a license in or under any Intellectual Property Rights owned by Briggo, except as explicitly provided herein. All rights not expressly granted are reserved.

13.8 Compliance with Platform Guidelines

Your use of the Services and the licenses granted hereunder are conditioned upon your strict adherence to:

• Third-party platform guidelines (Facebook, Instagram, WhatsApp, etc.)
• App store terms and conditions
• Any end-user license agreements associated with the Services
• Industry best practices and standards

Briggo may modify such guidelines in its sole discretion at any time. Briggo reserves the right to terminate your Account if it determines that you have violated any applicable guidelines or platform terms.

13.9 Trademark Usage

The Briggo name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Briggo or its licensors.

You may NOT:

• Use Briggo trademarks without prior written permission
• Use Briggo trademarks in a way that suggests endorsement or affiliation (unless authorized)
• Register domain names, social media handles, or business names confusingly similar to Briggo marks
• Use Briggo marks in meta tags, keywords, or hidden text

Unauthorized use of Briggo trademarks may violate trademark laws and is strictly prohibited.

14. COPYRIGHT COMPLAINTS AND DMCA

14.1 Copyright Respect Policy

Briggo respects the intellectual property rights of others and expects users to do the same. If you believe, in good faith, that any materials provided on or in connection with the Services infringe upon your copyright or other intellectual property rights, you may submit a notice of infringement.

14.2 Notice of Copyright Infringement

To submit a copyright infringement claim, please send the following information to Briggo at support@briggo.in:

Required Information:

• Description of copyrighted work: A description of the copyrighted work that you claim has been infringed, including the URL (Internet address) or other specific location on the Services where the allegedly infringing material is located. Include enough information to allow Briggo to locate the material and explain why you believe an infringement has taken place.
• Location of authorized copy: A description of where the original or an authorized copy of the copyrighted work exists (e.g., the URL where it is posted or the name of the book in which it has been published).
• Your contact information: Your full name, address, telephone number, and email address.
• Good faith statement: A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• Accuracy statement: A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.
• Signature: An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.

14.3 Counter-Notice Procedure

If you believe that material you posted was removed or disabled by mistake or misidentification, you may file a counter-notice by providing the following information to support@briggo.in:

• Your physical or electronic signature
• Identification of the material that has been removed or disabled and the location where it appeared before removal
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification
• Your name, address, telephone number, and email address
• A statement that you consent to the jurisdiction of the courts in Surat, Gujarat, India, and that you will accept service of process from the person who filed the original infringement notice or their agent

14.4 Repeat Infringer Policy

Briggo will terminate the accounts of users who are repeat infringers of intellectual property rights in appropriate circumstances and at Briggo's sole discretion.

14.5 No Legal Advice

Briggo cannot provide legal advice regarding copyright infringement claims. If you are unsure whether material infringes your copyright, you should consult with an attorney before filing a notice.

14.6 False Claims

Please note that under applicable law, you may be held liable for damages if you make material misrepresentations in a copyright infringement notice. You should carefully consider whether material actually infringes your copyright before submitting a notice.

15. CONFIDENTIAL INFORMATION

15.1 Definition of Confidential Information

"Confidential Information" means any and all trade secrets, confidential and proprietary information, and other information and data of Briggo that is not generally known to the public, including but not limited to:

• Technical data and know-how
• Research and development information
• Product plans, roadmaps, and strategies
• Services, features, and functionality details
• Customer lists, user data, and market information
• Software, source code, algorithms, and technical specifications
• Developments, inventions, processes, formulas, and technology
• Designs, drawings, and engineering information
• Hardware configuration information
• Marketing plans and strategies
• Financial information, pricing, and business plans
• Strategic plans and business information
• Information about Briggo's staff, partners, or business operations
• Any other proprietary or confidential information disclosed in writing, orally, by observation, or otherwise marked or identified as confidential

15.2 Confidentiality Obligations

You agree that you will NOT:

• Disclose Confidential Information to any third party without Briggo's prior written consent
• Transfer or use Confidential Information for any purpose other than using the Services in accordance with this Agreement
• Induce others to disclose, transfer, or use Confidential Information

Permitted Disclosures: You may disclose Confidential Information to your authorized employees and agents who:

• Have a legitimate need to know
• Are bound by confidentiality obligations at least as restrictive as those in this Agreement
• Have been informed of the confidential nature of the information

15.3 Protection Standards

You shall:

• Use your best efforts to protect Confidential Information from unauthorized disclosure, transfer, or use
• Use at least the same degree of care you use to protect your own confidential information (but no less than reasonable care)
• Promptly notify Briggo in writing of any circumstances that may constitute unauthorized disclosure, transfer, or use of Confidential Information
• Cooperate with Briggo in protecting Confidential Information and mitigating any breach

15.4 Return of Confidential Information

Upon termination of this Agreement for any reason, you shall:

• Immediately cease using all Confidential Information
• Return all originals and copies of materials containing Confidential Information to Briggo
• Destroy (with written certification) any Confidential Information that cannot be returned
• Confirm in writing that all Confidential Information has been returned or destroyed

15.5 Exceptions

Confidential Information does NOT include information that:

• Was publicly known at the time of disclosure
• Becomes publicly known through no breach of this Agreement by you
• Was rightfully in your possession before disclosure by Briggo (as evidenced by written records)
• Is independently developed by you without use of or reference to Confidential Information (as evidenced by written records)
• Is rightfully received by you from a third party without breach of any confidentiality obligation

15.6 Compelled Disclosure

If you are legally compelled (by court order, subpoena, or other legal process) to disclose Confidential Information, you shall:

• Provide Briggo with prompt written notice (unless prohibited by law)
• Cooperate with Briggo in seeking a protective order or other appropriate remedy
• Disclose only the minimum Confidential Information required by law
• Request confidential treatment of the disclosed information

15.7 Survival

Your confidentiality obligations shall survive termination of this Agreement for a period of 5 years or for as long as the information remains confidential and proprietary, whichever is longer.

16. DISCLAIMER OF WARRANTIES

16.1 AS-IS Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BRIGGO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES OF TITLE
• WARRANTIES OF ACCURACY, COMPLETENESS, OR RELIABILITY
• WARRANTIES OF QUIET ENJOYMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

16.2 No Guarantees

BRIGGO MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT:

• The reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Services
• That the Services will be uninterrupted, secure, or error-free
• That defects will be corrected
• That the Services or servers are free of viruses or other harmful components
• The content provided by or transmitted via the Services
• The content of any sites linked to the Services
• The results that may be obtained from using the Services
• Any content provided through Third-Party Accounts or Third-Party Tools

16.3 Assumption of No Liability

BRIGGO ASSUMES NO LIABILITY OR RESPONSIBILITY FOR:

• Errors or Mistakes: Bugs, errors, mistakes, or inaccuracies in content, data, or Services
• Personal Injury or Property Damage: Personal injury, property damage, or any other harm resulting from your access to or use of the Services
• Unauthorized Access: Any unauthorized access to or use of our secure servers and/or any personal information, business information, or financial information stored therein
• Service Interruptions: Any interruption or cessation of transmission to or from the Services
• Third-Party Conduct: Any bugs, viruses, Trojan horses, or the like transmitted by any third party
• Content Errors: Any errors or omissions in any content or for any loss or damage incurred from using content posted, emailed, transmitted, or otherwise made available via the Services
• Force Majeure Events: Events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, riots, governmental actions, internet failures, telecommunications failures, or third-party platform failures

16.4 Third-Party Services

BRIGGO IS NOT RESPONSIBLE FOR:

• The accuracy, reliability, or availability of third-party platforms (Facebook, Instagram, WhatsApp, etc.)
• Changes to third-party platform APIs, policies, or terms
• Termination of access to third-party platforms
• Third-party payment processor failures or issues
• Third-Party Tools or websites linked from the Services

16.5 No Warranty for Integrations

Briggo does not warrant that:

• The Services will integrate successfully with all third-party platforms
• Integrations will continue to function after third-party platform updates
• Third-party platforms will approve or maintain your access
• Data will transfer accurately between the Services and third-party platforms

16.6 Download and Usage Risks

YOU ACKNOWLEDGE AND AGREE THAT:

• You download from or use the Services at your own risk
• You are solely responsible for any damage to your computer system or mobile device
• You are solely responsible for any loss of data that results from such download or use
• Briggo is not responsible for any damage caused by viruses or other technologically harmful material

16.7 Professional Advice Disclaimer

THE SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE.

You should consult with appropriate professionals (legal, tax, business, technical) regarding:

• Compliance with applicable laws and regulations
• Tax obligations related to your use of the Services
• Legal requirements specific to your business or industry
• Technical implementations and security measures

16.8 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or conditions. In such jurisdictions, the above exclusions may not apply to you to the extent prohibited by law. In such cases, Briggo's liability shall be limited to the maximum extent permitted by applicable law.

16.9 Acknowledgment

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS SECTION, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS.

17. LIMITATION OF LIABILITY

17.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BRIGGO, ITS AFFILIATES, CORPORATE PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

Indirect Damages:

• Indirect damages
• Incidental damages
• Consequential damages
• Special damages
• Exemplary damages
• Punitive damages

Economic Losses:

• Lost profits or revenues
• Loss of business or anticipated savings
• Loss of goodwill or reputation
• Loss of opportunity
• Loss of data or information
• Loss of use of equipment or facilities

Service Disruptions:

• Service interruption
• Computer damage
• System failure
• Failure to store any information or content maintained or transmitted by Briggo
• Cost of substitute products or services
• Cost of procurement of replacement services

Arising From or Relating To:

• Your use of or inability to use the Services
• Any conduct or content of any user or third party
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your transmissions or content
• Statements or conduct of any third party on the Services
• Any other matter relating to the Services

Whether Based On:

• Warranty
• Contract
• Tort (including negligence)
• Product liability
• Strict liability
• Statute
• Any other legal theory

Even If:

• Briggo has been advised of the possibility of such damages
• Such damages were reasonably foreseeable

17.2 Cap on Liability

IF LIABILITY IS ESTABLISHED NOTWITHSTANDING THE FOREGOING, BRIGGO’S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF:

• The total fees paid by you to Briggo during the six (6) months immediately preceding the event giving rise to the claim; or
• Ten Thousand Indian Rupees (₹10,000)

17.3 Allocation of Risk

The limitations and exclusions in this Section reflect a reasonable allocation of risk between you and Briggo and shall apply even if any limited remedy fails of its essential purpose.

17.4 Basis of the Bargain

You acknowledge that Briggo has offered the Services, set its prices, and entered into this Agreement in reliance upon these disclaimers and limitations, which form an essential basis of the bargain between you and Briggo.

17.5 Jurisdictional Limitations

Some jurisdictions do not allow certain exclusions or limitations. In such cases, these limitations apply to the fullest extent permitted by applicable law.

17.6 Claims Must Be Filed Within One Year

TO THE EXTENT PERMITTED BY LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES MUST BE FILED WITHIN ONE (1) YEAR OR BE PERMANENTLY BARRED.

17.7 No Liability for Force Majeure

Briggo shall not be liable for failures caused by events beyond its reasonable control, including those described in Section 23.

17.8 Essential Terms

YOU ACKNOWLEDGE THAT SECTIONS 16 AND 17 ARE ESSENTIAL TERMS AND THAT BRIGGO WOULD NOT PROVIDE THE SERVICES WITHOUT THESE LIMITATIONS.

18. DISPUTE RESOLUTION – BINDING ARBITRATION

18.1 Agreement to Arbitrate

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Briggo agree that any dispute, claim, or controversy arising out of or relating to:

• This Agreement or the breach, termination, enforcement, interpretation, or validity thereof
• Your access to or use of the Services
• Any aspect of your relationship with Briggo

Shall be resolved through final and binding arbitration rather than in court, except that:

• You may assert claims in small claims court if your claims qualify and remain in small claims court
• You or Briggo may seek equitable relief in court for infringement or other misuse of intellectual property rights

18.2 Arbitration Rules and Forum

• Governing Law: This Agreement and any dispute arising out of or related to it shall be governed by the laws of India, without regard to conflict of law principles.
• Arbitration Act: Any arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended).
• Seat of Arbitration: Surat, Gujarat, India. All hearings shall take place in Surat unless mutually agreed otherwise.
• Language: English

Arbitrator Selection:

• A sole arbitrator mutually agreed upon within 15 days of the arbitration notice
• If no agreement is reached, appointment by the District Court of Surat, Gujarat in accordance with applicable law

Arbitrator Qualifications:

• Independent and impartial
• Expertise in commercial law and preferably technology services disputes
• No conflict of interest with either party

18.3 Arbitration Process

Notice of Arbitration:

Written notice must be sent by registered post or email:

• To Briggo: support@briggo.in
• To You: Email address associated with your Account

The notice must include:

• Description of the nature and basis of the dispute
• Specific relief sought
• Claimant contact information

Response: The responding party shall have 30 days to respond.

Good Faith Negotiations: The parties agree to attempt resolution for 30 days prior to initiating arbitration.

18.4 Arbitration Procedures

• Discovery: Limited to what the arbitrator deems necessary for efficient resolution
• Confidentiality: All proceedings and materials shall remain confidential except as required by law or to enforce the award
• Hearing: Scheduled within 90 days of arbitrator appointment (unless extended)
• Award:
  • Written award within 60 days of hearing conclusion
  • Includes findings of fact and conclusions of law
  • Final and binding on both parties
  • Enforceable in any court of competent jurisdiction

18.5 Costs and Fees

• Each party bears its own legal and related costs
• Arbitrator fees shared equally unless otherwise determined by the arbitrator
• Costs and attorney’s fees may be awarded to the prevailing party if warranted by law, bad faith, or frivolous claims

18.6 Class Action Waiver

YOU AND BRIGGO AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE ACTION.

• No consolidation of claims without written consent
• No class, representative, or consolidated proceedings
• Relief limited to the individual party seeking relief

If this class action waiver is found unenforceable, the entire arbitration provision shall be null and void.

18.7 Opt-Out Right

You may opt out of this arbitration provision by sending written notice within 30 days of acceptance or material change.

• Email: support@briggo.in
• Include full name, email, and Account information
• Clearly state intent to opt out

If you opt out, all other terms remain in effect and disputes will be resolved in court as specified elsewhere in this Agreement.

18.8 Severability

If any portion of this arbitration provision is unenforceable, it shall be severed without affecting the remainder, except that unenforceability of the class action waiver renders this entire provision void.

18.9 Survival

This arbitration provision shall survive termination of your Account, termination of this Agreement, and cessation of Service use.

18.10 Limitation Period

Any claim arising out of or relating to this Agreement or the Services must be filed within one (1) year of accrual or be permanently barred.

18.11 Small Claims Court

You may bring qualifying individual claims in small claims court in Surat, Gujarat, provided the matter remains individual and non-representative.

18.12 Equitable Relief

Either party may seek interim or preliminary equitable relief in courts of Surat, Gujarat to protect intellectual property, prevent irreparable harm, or preserve the status quo. Such action does not waive arbitration rights.

18.13 Acknowledgment

BY AGREEING TO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS ARBITRATION PROVISION AND AGREE TO BINDING INDIVIDUAL ARBITRATION.

19. INDEMNIFICATION

19.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Briggo and its owners, members, managers, directors, officers, employees, agents, attorneys, insurers, successors, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, losses, liabilities, damages, settlements, and costs and expenses (including reasonable attorneys’ fees, court costs, and expert witness fees) (collectively, “Liabilities”) arising out of or relating to:

• Your use or inability to use the Services
• Your breach or violation of this Agreement
• Your violation of any law, rule, or regulation (including electronic messaging laws, TRAI regulations, data protection laws, consumer protection laws, or other applicable laws)
• Your violation of the rights of any user or third party, including intellectual property, privacy, or publicity rights
• Any content submitted by you or through your Account that infringes third-party rights or is unlawful
• Your User Generated Content
• Your use of software robots, spiders, crawlers, or similar data gathering tools
• Any action that imposes an unreasonable burden or load on Briggo’s infrastructure
• Your relationship or disputes with end users or customers
• Your sale of User Products or provision of services through the Services
• Chargebacks, payment disputes, or fraudulent transactions related to your Account
• Claims arising from your relationship with an Agency or Business Owner (if applicable)
• Any fraudulent, malicious, or illegal activity conducted through your Account
• Your failure to comply with platform policies of Facebook, Instagram, WhatsApp, or other integrated platforms

19.2 Defense and Settlement

Defense Obligations

You agree to promptly indemnify, defend, or settle any third-party claim, demand, lawsuit, investigation, or proceeding brought against the Indemnified Parties that is subject to indemnification under this Section.

Briggo’s Rights

• Assume the exclusive defense and control of any matter otherwise subject to indemnification, at its own expense
• Require your reasonable cooperation in defending such claims
• Approve any settlement that affects Briggo’s rights or interests

Briggo’s Cooperation

If you are defending a claim subject to indemnification, Briggo will, where legally permissible:

• Promptly notify you of the claim
• Provide reasonable information, assistance, and cooperation in the defense
• Allow you to control the defense and settlement, subject to Briggo’s prior approval of any settlement that:
  • Admits liability or wrongdoing on behalf of Briggo
  • Imposes obligations or restrictions on Briggo
  • Affects Briggo’s rights, reputation, or business interests

Settlement Restrictions

You may not settle any claim subject to indemnification in a manner that admits liability on behalf of Briggo, imposes obligations on Briggo, affects Briggo’s intellectual property rights, or otherwise impacts Briggo’s interests without Briggo’s prior written consent (which shall not be unreasonably withheld).

19.3 No Settlement Without Consent

You may not, under any circumstances, settle any claim or matter subject to indemnification without Briggo’s prior written consent.

19.4 Cooperation

You agree to fully cooperate with Briggo in the defense of any claim by:

• Providing access to relevant documents and information
• Making yourself available for depositions and testimony
• Assisting in developing defense strategy
• Preserving all relevant evidence

19.5 Survival

Your indemnification obligations shall survive termination of this Agreement, termination of your Account, and your cessation of use of the Services.

20. GOVERNING LAW AND JURISDICTION

20.1 Governing Law

This Agreement and your use of the Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

This choice of law provision is intended to specify the use of Indian law to interpret this Agreement and does not override any mandatory consumer protection laws that may apply in your jurisdiction.

20.2 Jurisdiction for Non-Arbitrable Disputes

To the extent that the arbitration provision in Section 18 does not apply (including if you have validly opted out of arbitration), or for matters that are specifically excluded from arbitration:

Exclusive Jurisdiction

Any dispute, claim, or controversy shall be resolved exclusively in the courts located in Surat, Gujarat, India.

Consent to Jurisdiction

You irrevocably consent and submit to the personal jurisdiction of such courts and waive any objection to:

• The jurisdiction of such courts
• The venue of such courts
• The inconvenience of such forum

20.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND BRIGGO WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY ACTION OR LITIGATION IN ANY WAY ARISING OUT OF OR RELATED TO THIS AGREEMENT.

20.4 Cooperation with Law Enforcement

Briggo respects the laws of India and submits itself to the jurisdiction of Indian authorities. Briggo will, where deemed necessary and legally appropriate:

• Provide relevant information to law enforcement agencies
• Cooperate with law enforcement investigations
• Comply with lawful requests for user information
• Report suspected criminal activity to appropriate authorities

All disclosures to law enforcement will be made in accordance with our Privacy Policy and applicable law.

20.5 International Users

If you access the Services from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

21. DATA PROTECTION AND PRIVACY

21.1 Privacy Policy

Our Privacy Policy, available at https://briggo.in/privacy, describes how we collect, use, store, and disclose your personal information. By using the Services, you consent to our Privacy Policy. The Privacy Policy is incorporated into this Agreement by reference.

21.2 Data Processing

By using the Services, you acknowledge and agree that:

• Briggo may collect, process, and store your personal information and business data
• Briggo may transfer data to third-party service providers (payment processors, cloud hosting providers, etc.) as necessary to provide the Services
• Briggo may process data in jurisdictions outside of India
• Data processing will be conducted in accordance with our Privacy Policy

21.3 Data Security

Briggo implements reasonable technical and organizational measures to protect your data. However:

• No method of transmission or storage is 100% secure
• Briggo cannot guarantee absolute security of your data
• You are responsible for maintaining the security of your Account credentials
• You should not transmit highly sensitive data (health records, financial account numbers, government IDs) through the Services

21.4 Data Retention

Briggo retains data as described in Section 11.7 and our Privacy Policy. In summary:

• Active account data is retained during your Account lifecycle
• Deleted account data is purged within 90 days
• Backup data may persist up to 180 days
• Some data may be retained longer for legal or business reasons

21.5 Your Rights

Subject to applicable law, you may have certain rights regarding your personal data, including:

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data (subject to legal retention requirements)
• Right to data portability
• Right to opt out of marketing communications

To exercise these rights, contact support@briggo.in.

21.6 Children's Privacy

The Services are not intended for users under 18 years of age. Briggo does not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact support@briggo.in, and we will take steps to delete such information.

21.7 Data Breach Notification

In the event of a data breach that affects your personal information, Briggo will:

• Investigate the breach promptly
• Take steps to mitigate the impact
• Notify affected users in accordance with applicable law
• Report the breach to relevant authorities as required by law

22. SERVICE LEVEL COMMITMENTS

22.1 Uptime Target

Briggo will use commercially reasonable efforts to maintain the Services with an uptime target of 99.5% per calendar month (the “Uptime Target”), calculated as follows:

Uptime Percentage = (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month × 100

Exclusions from Downtime

The following are NOT counted as "Downtime" for purposes of the Uptime Target:

• Scheduled maintenance (with at least 48 hours' notice)
• Emergency maintenance (necessary to prevent security issues or data loss)
• Downtime caused by factors outside Briggo's reasonable control, including:
• Third-party platform failures (Facebook, Instagram, WhatsApp outages)
• Internet service provider failures
• Denial of service attacks or other malicious activity
• Acts of God, natural disasters, pandemics, war, or terrorism
• Your equipment, internet connection, or software issues
• Your violation of this Agreement

22.2 Scheduled Maintenance

• Briggo will provide at least 48 hours' notice via email or in-app notification
• Maintenance will generally be scheduled during low-usage periods (where feasible)
• Briggo will use reasonable efforts to minimize the duration and impact of maintenance

22.3 Emergency Maintenance

Briggo may perform emergency maintenance without advance notice when necessary to:

• Address critical security vulnerabilities
• Prevent data loss or corruption
• Restore service functionality
• Comply with legal or regulatory requirements

Briggo will notify users of emergency maintenance as soon as practicable.

22.4 No Service Level Credits

IMPORTANT: This Section 22 describes Briggo's service level commitments but does NOT entitle you to any service credits, refunds, or compensation if these targets are not met. Service level commitments are goals that Briggo strives to achieve but are not guaranteed service levels for which remedies are available.

22.5 No Warranty

Nothing in this Section 22 modifies or limits the disclaimer of warranties in Section 16. The Services are still provided "AS IS" and "AS AVAILABLE."

23. FORCE MAJEURE

23.1 Force Majeure Events

Neither party shall be liable to the other for any failure or delay in performing its obligations under this Agreement (except for payment obligations) to the extent such failure or delay is caused by events, circumstances, or causes beyond that party's reasonable control ("Force Majeure Event"), including but not limited to:

• Natural Disasters:Earthquakes, floods, tsunamis, hurricanes, typhoons, or other natural catastrophes; fires, explosions, or other environmental disasters; pandemics, epidemics, or outbreaks of infectious disease
• Acts of Government:War (declared or undeclared), invasion, acts of foreign enemies, or military operations; terrorism or civil unrest; government orders, embargoes, blockades, or sanctions; changes in law or regulation that prevent performance
• Infrastructure Failures:Internet backbone or routing failures; telecommunications or data network failures; power outages or electrical grid failures; failures of cloud hosting providers or data centers (beyond Briggo's control)
• Third-Party Platform Issues:Changes to APIs or policies by Facebook, Instagram, WhatsApp, or other platforms; termination of access to third-party platforms; third-party platform outages or service degradation
• Cyber Events:Distributed denial of service (DDoS) attacks; large-scale hacking or cyber-attacks; malware or virus outbreaks affecting internet infrastructure
• Other Events:Strikes, lockouts, or labor disputes (beyond the affected party's organization); supplier failures or shortages of materials; any other cause beyond the reasonable control of the affected party

23.2 Notice of Force Majeure

• Notify the other party as soon as reasonably practicable
• Provide details of the Force Majeure Event and its expected duration
• Provide updates on the status of the Force Majeure Event
• Resume performance as soon as the Force Majeure Event ceases

23.3 Mitigation Efforts

• Use commercially reasonable efforts to mitigate the effects of the Force Majeure Event
• Use commercially reasonable efforts to find alternative means of performance
• Resume normal performance as soon as reasonably possible

23.4 Termination for Extended Force Majeure

If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate this Agreement by providing written notice to the other party.

Upon such termination:

• You may request a pro-rata refund of any prepaid, unused tokens or fees
• Briggo will process such refunds within 30 days
• All other provisions of this Agreement regarding termination shall apply

23.5 Payment Obligations

Notwithstanding the foregoing, Force Majeure does not excuse your obligation to pay fees that have already accrued or are otherwise due.

24. NO AGENCY; NO EMPLOYMENT

24.1 Independent Contractor Relationship

No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by this Agreement.

24.2 No Authority

You have no authority to:

• Bind Briggo to any contract or obligation
• Make any representations or warranties on behalf of Briggo
• Incur any liability on behalf of Briggo
• Represent yourself as an agent, employee, or representative of Briggo (unless explicitly authorized in writing)

24.3 Independent Business

You acknowledge and agree that:

• You are operating an independent business
• You are solely responsible for your business decisions and operations
• You are responsible for your own taxes, licenses, and regulatory compliance
• Briggo has no control over your business practices or decisions

25. GENERAL PROVISIONS

25.1 Entire Agreement

This Agreement (including the Privacy Policy and any other policies incorporated by reference) constitutes the complete and exclusive agreement between you and Briggo with respect to its subject matter and supersedes and governs all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

25.2 Amendments

Briggo reserves the right to modify this Agreement at any time in accordance with Section 26. Continued use of the Services after modifications constitutes acceptance of the modified Agreement.

25.3 Waiver

The failure of Briggo to enforce any provision of this Agreement shall not be construed as a waiver of such provision or right. No waiver of any provision shall be effective unless in writing and signed by Briggo. Any waiver by Briggo of any breach or default shall not constitute a waiver of any subsequent breach or default.

25.4 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• Such provision shall be modified or restructured to the extent necessary to render it valid, legal, and enforceable while preserving its intent to the maximum extent possible
• If such provision cannot be so modified, it shall be excised from this Agreement
• The remaining provisions of this Agreement shall remain in full force and effect

The parties agree that:

• The invalidity or unenforceability of any provision shall not affect any other provision
• The court should endeavor to give effect to the parties' intentions as reflected in the provision

25.5 Assignment

By You: You may NOT assign or transfer this Agreement or any of your rights or obligations under this Agreement without Briggo's prior written consent. Any attempted assignment or transfer without such consent shall be null and void.

By Briggo: Briggo may assign or transfer this Agreement or any of its rights or obligations under this Agreement without your consent or notice, including but not limited to assignments:

• To a parent company, subsidiary, or affiliated entity
• To an acquirer of Briggo's assets or business
• To any successor or acquirer in connection with a merger, acquisition, reorganization, or sale of substantially all assets
• To any other party for any business reason

Any assignment in violation of this section shall be null and void.

25.6 Binding Effect

This Agreement shall inure to the benefit of and be binding upon:

• The parties hereto
• Their respective successors and permitted assigns
• Briggo's affiliates, officers, directors, employees, agents, and service providers (who are third-party beneficiaries of Sections 16, 17, 18, and 19)

25.7 Headings

The section and subsection headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

25.8 Interpretation

• "Including" means "including without limitation"
• Singular includes plural and vice versa
• "Or" is not exclusive
• References to sections are to sections of this Agreement unless otherwise stated

25.9 Language

This Agreement is drafted in English. If this Agreement is translated into any other language, the English version shall prevail in case of any conflict or inconsistency.

25.10 Counterparts

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

25.11 Electronic Signatures

You consent to electronic signatures and agree that electronic signatures have the same legal effect as handwritten signatures.

26. CHANGES TO THIS AGREEMENT AND THE SERVICES

26.1 Right to Modify

Briggo reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement (including these Terms of Service and Privacy Policy) at any time. Briggo may also review, improve, modify, or discontinue, temporarily or permanently, the Services or any content or information through the Services at any time, with or without notice.

26.2 Notice of Material Changes

For material changes to this Agreement:

• Briggo will endeavor to notify you by email at least 30 days before the changes take effect
• Notice will be sent to the email address associated with your Account
• Material changes will also be posted on the Site
• The updated Agreement will indicate the "Last Updated" date

Material changes include:

• Significant changes to pricing or billing
• Significant reductions in functionality or features
• Changes to data handling or privacy practices
• Changes to dispute resolution or arbitration provisions
• Changes that substantially increase your obligations or reduce your rights

26.3 Non-Material Changes

For non-material changes (such as clarifications, corrections, or minor updates):

• Briggo may implement changes immediately
• Notice may be provided through email, in-app notifications, or posting on the Site
• Briggo will update the "Last Updated" date

26.4 Acceptance of Changes

Your continued use of the Services following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must:

• Immediately stop using the Services
• Terminate your Account as described in Section 11

26.5 Responsibility to Review

You are responsible for reviewing this Agreement periodically. Briggo will not be liable for any failure on your part to review updated terms.

26.6 Service Modifications

Briggo may also:

• Impose limits on certain features or functionality
• Restrict your access to part or all of the Services
• Change pricing or fee structures
• Add, remove, or modify features

Such changes may be made without notice or liability, except as required by law or as stated in Section 26.2.

28. NO RIGHTS OF THIRD PARTIES

28.1 No Third-Party Beneficiaries

Except as expressly provided in Section 25.6, none of the terms of this Agreement are enforceable by any persons who are not a party to this Agreement. This Agreement is intended solely for the benefit of the parties hereto and is not intended to confer third-party beneficiary rights upon any other person or entity, except:

• Briggo's affiliates, officers, directors, employees, agents, and service providers (for purposes of Sections 16, 17, 18, and 19)

28.2 No Assignment of Rights

No third party may enforce or seek to enforce any provision of this Agreement unless expressly stated herein.

29. NOTICES AND CONSENT TO RECEIVE NOTICES ELECTRONICALLY

29.1 Consent to Electronic Communications

You consent to receive any agreements, notices, disclosures, and other communications (collectively, "Notices") to which this Agreement refers electronically, including without limitation:

• By email
• By posting Notices on the Site or in your Account dashboard
• Through in-app notifications
• By SMS (for critical security or account issues)

You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.

29.2 Notice to You

Unless otherwise specified in this Agreement, all Notices from Briggo to you will be delivered:

• By email to the email address associated with your Account; OR
• By posting on the Site or in your Account dashboard

It is your responsibility to:

• Maintain a current and valid email address in your Account
• Check your email and Account dashboard regularly
• Ensure emails from Briggo are not filtered as spam

Notices sent by email shall be deemed received 24 hours after sending, whether or not you actually receive or read the email.

29.3 Notice to Briggo

All notices to Briggo shall be in writing and shall be deemed to have been duly given when received, if:

• Personally delivered: Upon delivery
• Sent by registered mail: Upon receipt confirmation
• Sent by email: When receipt is electronically confirmed (during business hours)

Notices to Briggo should be sent to:

• Email: support@briggo.in

29.4 Notice Requirements

Notices must include:

• Your full name and Account information
• Clear subject line indicating the nature of the notice
• Detailed description of the matter
• Any supporting documentation (where applicable)

29.5 Language of Notices

All Notices shall be in English.

30. CONTACTING US

30.1 Customer Support

If you have any questions about these Terms of Service or about the Services, please contact us:

• Website Support Portal: https://briggo.in/contact
• Email: support@briggo.in

30.2 Response Times

We strive to respond to all inquiries within the timeframes specified in Section 22.4, based on your plan level and the nature of your inquiry.

30.3 Feedback

We welcome your feedback about the Services. You can provide feedback through:

• The support portal
• Email to support@briggo.in

By submitting feedback, you agree to the terms in Section 12.5 (Feedback and Suggestions).